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I signed up with blindserver.com in July of last year. From the outset, I had problems, not with the technology, but with the administration. Mails to the published Email addresses on the website went unreturned (there is not a contact form, just the Email links). I was unable to setup MySQL, which they had advertised as being available. Yes, it was, but databases cost $50 EACH (it took days of ignored Emails before I was able to find that out). Would have been nice if they'd mentioned that sooner, like before I signed up for a year.
They advertise that service levels can be changed at any time. Technically that's probably true. In practice, it was not so easy, because the person I dealt with didn't seem to understand the concept of prorating. Instead of the 10GB service, which after 2 months proved barely sufficient, I wanted to go up to the 25GB service. They quoted me an amount that was $50 higher than it would have been to sign up for 25GB at the outset, then told me what a great discount I was getting. After I paid that, I pointed out how their discount was more expensive than the original list price. Contritely, they offered to bump me up to 100GB. I didn't NEED 100GB, so instead they promised to apply the overcharge to two months of free service. One month later, my account was debited for the full amount of the year's service AGAIN. This caused me to end up overdrawn at my bank, because it was completely unexpected, and money was really tight at the time. Of course they blamed me for not figuring out their billing system (it had a checkbox for "recurring payment" but didn't mention the frequency of recurrence), but as a positive, they did refund me the second unexpected billing. The problems I had with billing are reflected the rating I gave them for "Price."
Evidently their promises are as competent as their billing, because on 7/3/07 they just yanked access to my site, two months early, without warning or explanation. Attempts to get through via Email have not yielded any response whatsoever (I have tried every address I have ever had with them). The closest I've gotten to a response is an automated message that said "The user blind does not accept mail from your address." I think that pretty much says it all, and explains the rock-bottom rank I gave to support. From my experience, it appears that they despise customers, and don't want to be bothered with them. I highly recommend granting them their wish.
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